Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Droid Turbo Return
allamuz
Member


The LCD screen for my Droid Turbo had broken. After discussing this with in-store personnel, they determined that my phone would be covered by motorola's free screen replacement. I received the replecement phone and sent my broken phone back in the provided packaging 4 days after receiving the replacement.

I have now received 2 text messages stating that I need to return the phone which I already sent back. Is there any way I can track this?

Labels (1)
0 Likes
Re: Droid Turbo Return
vzw_customer_support
Customer Support

Allamuz things are looking better on that new screen. Let’s get some peace of mind. Here is a link to help track the status of that order. http://spr.ly/6580Bz62a Did you keep your shipment receipt with tracking number? Let us know if there is anything else we can help with.
JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Droid Turbo Return
allamuz
Member

Of course I didn't keep my receipt. That would've been TOO easy.

0 Likes
Re: Droid Turbo Return
Ann154
Expert
Expert

Did you get an email from Verizon Wireless will the tracking number? Did you check your MyVerizon account online for the receipt?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Droid Turbo Return
allamuz
Member

I already received and am using the replacement phone. The issue I am having is with the phone I returned.

0 Likes
Re: Droid Turbo Return
tbo27
Sr. Member

Verizon should have a return tracking number on file- if it's shows delivered to fort worth texas- you are good

0 Likes
Re: Droid Turbo Return
vzw_customer_support
Customer Support

Look no further, help is here. I am certain we can work together to track that phone down. When you sent the phone back, was it through Fed Ex or USPS? Did you keep or make a copy of the return tracking number from the materials that came with your replacement phone? With that information we can check with the shipper directly and have a better chance of locating the phone.
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Droid Turbo Return
allamuz
Member

Life would've been a lot easier if I would've made copies of all that

stuff. I dropped it in the box to outside of my local Verizon store like

the associates in the store told me to do. I didn't even pay attention if

it was FedEx or UPS.

On Sep 30, 2015 1:56 PM, "Verizon Wireless Customer Support" <

0 Likes
Re: Droid Turbo Return
chris1060
Sr. Member

It took 12 days after I returned my phone. Received numerous texts and emails that I need to return my phone. Mine went through the postal service, but I had a tracking number. It showed as delivered 3 days after mailing it. It goes to a company called New Breed Logistic's in Fort Worth. It will not show the phone as received until New Breed actually opens the package'd enters it into the system. Thought mine had got lost. Finally received a text from VZW that my phone was received.

Re: Droid Turbo Return
vzw_customer_support
Customer Support

It's not a problem. If this ever happens again, you will know exactly what to do. I am going to send you a private message so I can get more details to try to track this phone down. Have you had an opportunity to go past the store to see if it was Fed Ex or UPS?

If we can find that out, I can compare the label we sent you and then we can take it from there. I'll send that message now. 



TamaraH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes