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Droid Turbo Update - Spam?
equinerox
Member

My turbo just had it's most recent update this week, and ever since I have been getting random spam pop up ads. It happens at random and does not seem to be specific to a certain app I click on, I scanned my phone with malwarebytes and did not find anything. Any way I can get it to stop without having to reset everything?

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Re: Droid Turbo Update - Spam?
vzw_customer_support
Customer Support

I'm sorry to learn of the unwanted pop up ads you are receiving Robin! I don't like spam either! This is most likely associated with a third party application. Let's run/test in Safe Mode for a few hours and see if any pop up adds show up while in Safe Mode. Please follow the steps at this link http://www.verizonwireless.com/support/knowledge-base-118294/ to restart your device in Safe Mode. Keep us posted.


AntonioC_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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