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Droid Turbo calendar and contacts come and go, sync problem
tramon
Member

Since my Droid Turbo updated to Android 5.1 my corporate calendar and contacts constantly sync and then un-sync! Everything worked fine before the update. I have deleted and rebuilt the account multiple times but this does not fix the problem. If I select "calendars to display" the calendar list will only show my device and gmail calendars. I then select "calendars to sync" from that screen and it will show the device calendar and gmail calendars but the corporate calendar is not listed. Shortly after I hit return to go back to the "calendars to display" screen, my corporate calendar appears. The phone calendar will then start populating with the corporate calendar appointments. Sometimes they stay on the calendar for awhile, sometimes they start disappearing while I am viewing the calendar. My contacts do the same when I can get them to sync. I am an administrator on our corporate productivity suite server so I have gone through this process watching my phone log on to the server while syncing. No errors occur on the server.

Another problem that occurred with the update is new appointments added on the phone under my corporate account will not sync back to my corporate calendar.

I have been using an Android since they were introduced and this is the first time I have ever had these problems. I have tried all the canned fixes that I have found on various web sits but nothing has worked so please do not repeat all the regular "check you settings" advice because I have been through all of them many times.

Thank you -

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Re: Droid Turbo calendar and contacts come and go, sync problem
vzw_customer_support
Customer Support

tramon, having your corporate calendar is important especially since you are an administrator. Let's work together to find a solution so you can have a fully functional calendar. What type of email are you using for your corporate email? Have you cleared the app cache/data on the calendar application? Settings>Apps>All Tab>Locate the calendar app>Clear cache/data and force stop. Let's us know how it works.
ZangY_VZW
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Re: Droid Turbo calendar and contacts come and go, sync problem
tramon
Member

Dear Zang,

I cleared the app cache/data on my calendar application two different times while trying to fix this issue prior to submitting this problem on this forum. I also installed the Google calendar app but it behaves the same. I am convinced it is an operating system bug since this all started with the Android 5.1 that runs on my Motorola Turbo.. As I said in my initial write-up, I have tried everything I can find on the web and that was one of them. This problem started with 5.1 and I have found similar complaints on various forums but no one has yet to come up with a solution. Do you have any way of finding out if Verizon and/or Motorola are in the process of fixing this bug?

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Re: Droid Turbo calendar and contacts come and go, sync problem
vzw_customer_support
Customer Support

tramon, we are not giving up until we get it fixed. We definitely want you to be able to use the device and get what you need on it. What type of email do you use? There was an update to the native email application. Please update the native email application and the calender. Please let us know how it works.
ZangY_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Droid Turbo calendar and contacts come and go, sync problem
tramon
Member

Dear Zang,

I need to clarify that I do not use the email application. However, that being said, I have the email, calendar and contact application set to automatically update so they should be current. Current versions loaded are: Email; MOTOEMAIL -00.00.03.0104 : Calendar; version 5.2.7-107213440-release 

I cannot find the contacts application in the application list when I access the apps through the settings application therefore, I cannot give you a version number. Is it embedded in the email or calendar app? As I said above, I do not use the email app so I do not have my corporate account configured to sync email. Is it possible that not syncing the email app with my corporate account affects the calendar and contacts applications? I know it should not but just asking.

So far my problem as originally described still exists. Please review again and escalate to someone who can help.

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Re: Droid Turbo calendar and contacts come and go, sync problem
vzw_customer_support
Customer Support

Thanks for all the details about your issue tramon. I recommend trying the syncing option with your email  app and corporate account to see if it fixes the issue.If you continue to have issues, you can always try a factory reset.


KinquanaHaVZW_VZW
FVZWow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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