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Droid Turbo issue
gquad
Member

I keep getting "unfortunately email has stopped working" anytime I do anything on my phone. Then it will show I have emails again.

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Re: Droid Turbo issue
vzw_customer_support
Customer Support

Hello gquad! Sorry to hear of the trouble you are having with your emails on your phone. What app are you using? Also what email address? You may be able to go in and either delete and re-add the email address or Force Stop and clear cache on the app as well.

Here is how to remove http://vz.to/15Jaevv and then re-add http://vz.to/15JaieV an email account.

Here is how to Force Stop an app http://vz.to/15Ja1Zn.

Hope this helps! Keep me posted.

bryans_vzw
Follow us at Twitter @vzwsupport

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Re: Droid Turbo issue
vzw_customer_support
Customer Support

Hello gquad! Sorry to hear of the trouble you are having with your emails on your phone. What app are you using? Also what email address? You may be able to go in and either delete and re-add the email address or Force Stop and clear cache on the app as well.

Here is how to remove http://vz.to/15Jaevv and then re-add http://vz.to/15JaieV an email account.

Here is how to Force Stop an app http://vz.to/15Ja1Zn.

Hope this helps! Keep me posted.

bryans_vzw
Follow us at Twitter @vzwsupport

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Re: Droid Turbo issue
myles3030
Member

So i have the same exact problem and am using the stock email app.  I actually had the issue a couple of months ago and no one knew how to fix it other than a factory reset.  All was good until earlier this week.  It would be great if there was a solution to this problem that doesn't involve a factory reset.  Please help...

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Re: Droid Turbo issue
vzw_customer_support
Customer Support

myles3030, help is here! I'm saddened to hear that you're having email issues. Which email address is it? Are you using the app for that domain? For example, yahoomail app or msn mail etc.. Try using the app for your specific app and test it. Please keep me informed of your efforts.

VanetrisC_VZW

Follow us on twitter @vzwsupport

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