Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Droid Turbo overheating will not stop turning off and on
Orieana97
Member

I have recently started to have constant issues with my phone over heating.   It trys to turn on and then shuts off moments later to try to turn back on again.  It cycles through this about 2 times before it's too hot and I think stops trying to cycle on because it's overheated.   I cannot use the phone.  I've tried allowing the battery to die and allowing the phone cool down and trying to turn on again.  It starts the cycle over again.   Not sure if this is a common problem...but as it stands right now my phone is all but dead (and there isn't a Verizon operated store close to take it to...)  Any suggestions???

Labels (1)
0 Likes
Re: Droid Turbo overheating will not stop turning off and on
vzw_customer_support
Customer Support
Orieana97 I am so sorry to hear of the troubles you have been having with your Turbo! How long has this been going on? Before this started have there been any new software updates or apps installed? Lets try running the phone in safe mode for 24 hours. http://www.verizonwireless.com/support/knowledge-base-118294/
This will help us to determine if it is a 3rd party app that is contributing to the problem or the phone itself. Please stop by here and let me know the results. Thanks in advance!
BryanS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes