Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Droid Turbo will not connect to my Windows PC
trb94611
Member

All I get is "Software installation' and when I us File Explorer I see "CD Drive (K") Installer" and several files including 'VerizonWirelessUpgradeAssistantSetup.exe" . 

Labels (1)
0 Likes
Re: Droid Turbo will not connect to my Windows PC
tikibar1
Sr. Leader
Sr. Leader

Have you pulled down the notification shade and changed the USB mode to File Transfer?

Move Pictures / Videos from Device - DROID TURBO by Motorola | Verizon Wireless

0 Likes
Re: Droid Turbo will not connect to my Windows PC
trb94611
Member

Yes. It disconnects from the PC

0 Likes
Re: Droid Turbo will not connect to my Windows PC
vzw_customer_support
Customer Support

The last thing that we want is for you to not have your media content on your computer. Forgive me, but I was wondering if you could provide me with clarification on what is disconnecting.

NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes