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Droid email error loop
nelsodeano
Member

I tried to send an email using reply all from phone. apparently there was a bad address and for two days I have been receiving a warning triangle far too often with this message: "1 message not sent". how do I stop this?

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Re: Droid email error loop
vzw_customer_support
Customer Support

Hello and happy Monday nelsodeano,

Email is still one of the most popular forms of communication, especially while on the go! I know how important it is to stay connected so let's get this taken care of for you. May I ask is this issue with your personal or business email address? Have you verified that the email settings are correct? If not then please advise as to who is your email provider so we can investigate together.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: Droid email error loop
nelsodeano
Member

Hi my account is personal and the provider is Comcast. My email account has been working great since I purchased the Maxx. This is the first time I've had any error. When I try to open or delete the outbox email it says it cannot be opened because it is being sent. All I want to do is stop the error message. I've already sent the email. Thanks for looking into this

Sent from my phone.

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Re: Droid email error loop
vzw_customer_support
Customer Support

Hi Nelsodeano,

Let's stop the loop! I know how important it is to have properly working email account. Have you tried removing the email account from the device and readding it? It sounds like the account has become corrupted.
Keep me posted.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Droid email error loop
nelsodeano
Member

Thanks for the suggestion my phone is now back to normal

Sent from my Verizon Wireless 4G LTE DROID

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Re: Droid email error loop
vzw_customer_support
Customer Support

Excellent! I'm glad everything is back to normal.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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