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Droid turbo help
Kinch16
Newbie
‎10-09-2015 04:34 PM

My fiancé just upgraded to the droid turbo yesterday and every time he gets a phone call it's silent and only vibrates even though the ringer is turned all the way up. He tried turning the phone off and back on but it's not working. Can anyone help me?

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Re: Droid turbo help
Ann154
Community Leader
Community Leader
‎10-09-2015 04:37 PM

Is "Silent" select for the ringtone? Is the volume set at priority notifications only (star in the notification bar)?

Is it ringing for other notifications like email and text messages?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Droid turbo help
Kinch16
Newbie
‎10-09-2015 04:41 PM

It's not on silent and that isn't  the selected ringtone. I don't understand the priority star thing? I have an iPhone so I don't know anything about droids

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Re: Droid turbo help
Kinch16
Newbie
‎10-09-2015 04:41 PM

And yes it's ringing for other notifications

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Re: Droid turbo help
Ann154
Community Leader
Community Leader
‎10-09-2015 04:45 PM

Like this.

Screenshot_2015-10-09-18-43-24.png

Screenshot_2015-10-09-18-43-17.png

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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