have a DROID TURBO that has worked great for a couple of years. In the last two weeks, following the24.31.22.kinzie_verizon.verizon.en.US upgrade, I am no longer getting real time email. Instead it comes in mass waves and sometimes days later. When I try to send email from my phone it spins in the outbox and never goes. I have to reboot the device for it to "unhang" and resume normal function which only lasts about 24 hours before repeating. Are there plans to have a patch to correct the issues created with this update? It's frustrating and inconvenient since I use my DROID TURBO heavily for work.
There was an update on 3/1/17. Have you installed it yet? Droid Turbo Software Update | Verizon Wireless
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It is important to us that your device works properly; TANHAY96 and we want to ensure that you are able to receive emails in real time. Let’s go over a few details and work towards a solution.
We understand that this began in the last two weeks following an update. Besides the update, have you made any other changes to the phone? We also recommend you run a diagnostic on the phone http://vz.to/1tuzrWq at your earliest convenience to check the overall health. As Ann154 mentioned, have you had the opportunity to install the newest update http://vz.to/2iaUbwB to the phone? Please reach back out to us when you have the opportunity and we will be ready to continue helping.
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