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Email not functioning
TANHAY96
Member

have a DROID TURBO that has worked great for a couple of years.  In the last two weeks, following the24.31.22.kinzie_verizon.verizon.en.US upgrade, I am no longer getting real time email.  Instead it comes in mass waves and sometimes days later.  When I try to send email from my phone it spins in the outbox and never goes.  I have to reboot the device for it to "unhang" and resume normal function which only lasts about 24 hours before repeating.  Are there plans to have a patch to correct the issues created with this update?  It's frustrating and inconvenient since I use my DROID TURBO heavily for work.

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Re: Email not functioning
Ann154
Community Leader
Community Leader

There was an update on 3/1/17. Have you installed it yet? Droid Turbo Software Update | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Email not functioning
vzw_customer_support
Customer Support

It is important to us that your device works properly; TANHAY96 and we want to ensure that you are able to receive emails in real time. Let’s go over a few details and work towards a solution.

We understand that this began in the last two weeks following an update. Besides the update, have you made any other changes to the phone? We also recommend you run a diagnostic on the phone http://vz.to/1tuzrWq at your earliest convenience to check the overall health. As Ann154 mentioned, have you had the opportunity to install the newest update http://vz.to/2iaUbwB to the phone? Please reach back out to us when you have the opportunity and we will be ready to continue helping.

SteveR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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