Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Email setup and authentication failure
travis23
Member

I recently changed my email password and cannot get it to authenticate on my phone.   It is the proper email and password and works on my computer.  Keep getting username or password incorrect error.   I know they are correct.   I have looked at other comments and reloaded wifi and tried from verizon network and tried manual setup.  What other options are available to make it happen?

Labels (1)
0 Likes
Re: Email setup and authentication failure
vzw_customer_support
Customer Support

travis23-

I depend on my email so I can understand how frustrating this may be.  Let's gather more details to ensure we get to a prompt resolution. Is this a secondary email you have on your phone or is this the one that was used to set up the phone (native email)?


CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes