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Free touchscreen replacement for droid turbo users
Paycheck79
Member

I am sitting here looking at www.androidcentral.com/verizon-drops-fees-droid-turbo-will-replace-broken-screen-free-once/ and I fit the profile of a customer described therein.  But when I called the Verizon store in which I bought my phone (within the two year contract life), they claimed to have no idea what I was referring to, and suggested I contact Motorola.  Motorola said sorry, nothing past 1 yr. Without extended warranty.  What gives.  Did I call the wrong Verizon store, or is everyone in California inept/apathetic?

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Re: Free touchscreen replacement for droid turbo users
tikibar1
Sr. Leader
Sr. Leader

It's a Verizon Wireless screen assurance program for the Droid Turbo, and technically you don't get the screen replaced; they provide you with a Certified Like-New Replacement device.  You're supposed to contact Customer Service or a Corporate store to order the replacement.  Maybe the store you purchased it from isn't a Corporate store?  More info. can be found here:

Droid Turbo Screen Assurance FAQs | Verizon Wireless

Re: Free touchscreen replacement for droid turbo users
WINK4444
Member

Try the place in the Antelope Valley mall by the food court.

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