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Frozen Droid Razr
SYLLIE957
Member

Hi, I was on facebook and my phone froze.  It's been like this since 5:50 pm.  What do I do?

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Re: Frozen Droid Razr
tikibar1
MVP MVP
MVP

Try holding the power and volume down buttons simultaneously for about 30 seconds.

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Re: Frozen Droid Razr
tikibar1
MVP MVP
MVP

Try holding the power and volume down buttons simultaneously for about 30 seconds.

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Re: Frozen Droid Razr
vzw_customer_support
Customer Support

Hi SYLLIE957. I know you're anxious to enjoy all your phone's great features. I do hope you've been able to unfreeze your phone using the suggestion from tikibar1. Pressing and holding the volume down and power button for about 30 seconds is a fantastic idea. Since your phone doesn't have a removable battery, this is the next best thing and will reset the device without deleting your information. Just like rebooting a computer or removing a battery from other phones. If your phone is still frozen, then an alternate master reset will be needed http://vz.to/PNXkCC to bring your phone back to life.


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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