O wow that's awful if you can't get it to work using tiki's method you may half too take a trip to your Local store and have a Rep flash the phone and see if it will clear the issue if doesn't you may have to get a replacement if it's locked up really bad..
Hope you have Good Luck. b33
Let's unfreeze that phone! Having a working phone is definitely a must!
I see you mentioned you were going to the VZW store for help. Has the issue been taken care of? Please keep us posted if the issue persist.
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