Frozen Screen

[blkbeauty]

My screen has been froze for over an hour now, I've tried everything i could possibly do and its still froze.... Someone please help???!!!!!!!!!

[bulldog69]

Try holding the power button in and volume down button at the same time for at least 10 seconds

[JoeL_VZW]

Great suggestion bulldog69!

Hello blkbeauty

I'm sorry to hear about your screen freezing. Are you still experiencing the issue? Did powering the device in safe mode help?

Here's a link to see how to power the device into safe mode:

http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=50079&sayt=safe mode ra*

Please try powering down the RAZR, then remove and reinsert the Sim card and retest.

Thank you

JoeL_VZW

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