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Group Text Messages Won't Download On My Droid Razr Maxx HD
toddbike
Member

Many times my Droid Razr Maxx HD will not receive group text messages.  Often, not always, when I receive a group text I get a message notification and when I look at the screen it simply says "downloading."  This downloading can go on for hours.  Two days ago one simple text message took 7 hours to download.  This is a recent problem probably only going back 3 weeks or so.  The other phones in this group text are two I Phone 5's, an I Phone 5 s and a Samsung Galaxy SIII.  My phone is used for business and my inability to receive a text quickly is hurting my business.  I may as well not have a cell phone.  Anyone have any suggestions or ideas?

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Re: Group Text Messages Won't Download On My Droid Razr Maxx HD
vzw_customer_support
Customer Support

Oh wow toddbike, this certainly doesn't seem normal. Having a working phone, especially for work is always important. While trying to get these messages, are you connected to WiFi? You shouldn't HAVE to, but what can happen is these messages can convert over to "picture messages" if they contain more than 140 characters. Please test on the cellular network and while connected to WiFi and keep us posted on your findings. Thanks.

Erin W.
Follow us on Twitter @VZWSupport

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Re: Group Text Messages Won't Download On My Droid Razr Maxx HD
toddbike
Member

Erin, it seems to be primarily when I am connected to wifi. But this is a

new problem. In the past I would be connected to wifi and I would get

texts problem free. I would prefer not to eat up my data plan with texts

when a wifi is available! Thanks for your thoughts.

On Sun, Oct 12, 2014 at 11:10 PM, Verizon Wireless Customer Support <

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Re: Group Text Messages Won't Download On My Droid Razr Maxx HD
vzw_customer_support
Customer Support

Thanks so much for taking the time to follow up. Does the issue occur while the device is Safe Mode? http://vz.to/1oJIpet What text messaging service is set to default? ( Message , Messaging or Hangouts )

YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: Group Text Messages Won't Download On My Droid Razr Maxx HD
toddbike
Member

If connected to wifi and in safe mode group text messages still do the

prolonged "downloading" thing which it does not do when not connected to

wifi (they download instanteously.) The default SMS app is set to

"messaging."

On Mon, Oct 13, 2014 at 12:53 PM, Verizon Wireless Customer Support <

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Re: Group Text Messages Won't Download On My Droid Razr Maxx HD
toddbike
Member

Well, this has ground to a halt.  To sum up, my Droid Razr Maxx HD will not receive text messages while connected to wifi.  This happens even when the device is started in safe mode.  While connected to wifi the message shows as "downloading" and will take hours to download.  If I switch off wifi the text message immediately downloads.  This occurs at all wifi spots I use related to my business.  This has the potential to eat up my data plan.

Anyone have any thoughts?

Re: Group Text Messages Won't Download On My Droid Razr Maxx HD
vzw_customer_support
Customer Support

I'm sorry for this inconvenience toddbike! Group Messages do go through as MMS, which cannot be used via WiFi; therefore, will not work unless you're connected to Mobile Data. Only standard text messages will go through via WiFi.

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

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Re: Group Text Messages Won't Download On My Droid Razr Maxx HD
toddbike
Member

Is this new? A month ago I was receiving group messages via WiFi. Why do

the other phones in this account successfully send and receive group

messages via Wifi even now?

On Tue, Oct 14, 2014 at 10:17 AM, Verizon Wireless Customer Support <

Re: Group Text Messages Won't Download On My Droid Razr Maxx HD
guitarwez
Member

I am also having this exact same issue as toddbike on my Droid Razr Maxx HD.  I think it has something to do with a recent update as this just started happening out of the blue for me about 6 weeks ago following an Android OS update.

If Verizon is saying that this is "normal" for people connected to WiFi, that just can't be true.  The rest of my family can use WiFi just fine while receiving Group Texts.  So, there obviously is a bug with the phone or with the Android OS update somewhere along the way.  I'm tried of seeing "Downloading..." on group texts.  I have no idea what the person is trying to communicate to me! 

Re: Group Text Messages Won't Download On My Droid Razr Maxx HD
stephen_w
Member

I, too, am having the same issue.  I also notice the phone gets fairly warm/hot at times.  This all started after the most recent update.  It's highly annoying, as you all know, to see "Downloading  0kb" or "Downloading 30kb" over and over for both group texts as well as standard MMS.  Having to turn off WiFi, get the messages/downloads, then re-enable it is a hassle and not one that was present prior to the update.

I've been with Verizon for a little less than 2 years but if pushing out mandatory patches to their phones causes problems like this then I would have no qualms switching to AT&T. 

I like my phone and, for the most part, I've liked my service.  I've Googled this issue and TONS of people are having it since the update.  I hope Verizon is listening to it's customers and working on a patch of some sort.