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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Group messages
wspike
Member

group messages are failing for folks on my Plan

Labels (1)
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Re: Group messages
Ann154
Expert
Expert

What kind phones do these "folks" have?  Do they have their cellular data turned on when they are sending the group messages?  If not, they should since a group message is also a MMS message that requires a cellular data connection to complete its transfer through the network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Group messages
wspike
Member

All phones have their connections on they can send a single text but when you add multiple people the text fails

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Re: Group messages
SoccerRef12
Sr. Member

There's an option to send as single text messages or group, all can reply, which is a MMS message. That may be the issue for recipients that can't receive MMS.

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Re: Group messages
vzw_customer_support
Customer Support

Thanks to the community for their feedback thus far!
We want to tackle this problem head on, wspike. Does it fail for the same people all of the time or is it a random & intermittent thing? How long has it been failing?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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