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Has anyone else had problems with people not hearing you when you are on the phone?

Yesterday my son's phone stopped being able to hear him talking. He can hear the other person but no one can hear him. We just got the phone in Nov./2013. We talked to support and they are sending us a refurbished phone. I just wanted to know if anyone else had been having this problem. He is very careful with his phone and it has an otterbox case, one of the best ones I think!?

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