Having problems with updating software on my new Droid razr maxx HD
bigdogmp08
Enthusiast - Level 2

Ok so today i got my new phone and i saw there was a sotware up date and i went to download it and when i did over 4G LTE it would not let me download it. So i went and connected to my home wifi and it looked like it was going to start and i pulled down my status bar and it said Download Suspended. Will Resume shortly... so i let it sit over night and when i got up the next morning i looked at it and it had not started the download at all. so i did the soft and hard reboot and still nothing i have did a factory rest on the phone 3 times now and still nothing I've call motorola 3 times today and they cant help this is my 2nd Droid Razr Maxx HD I've got. I just hope there someone out there that can help me with this or that this is happen to and i am running (4.0.4) at the current time would love to get the new update any help would be grate THANKS Smiley Happy

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Re: Having problems with updating software on my new Droid razr maxx HD
Ann154
Community Leader
Community Leader

Do you know if it is application update or an operating system update?

An application update from the Play Store can be set to only download over Wifi. You can change the settings by opening Play Store > Menu button > Settings.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Having problems with updating software on my new Droid razr maxx HD
bigdogmp08
Enthusiast - Level 2

Its a Software Update  the update is 0.7.2.en.us (6.0MB)

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Re: Having problems with updating software on my new Droid razr maxx HD
daruffins
Enthusiast - Level 1

I am having the exact same issue.  Bought the DROID RAZR MAXX HD two days ago and I cannot download the upgrade.  I did a hard reset but it didn't solve the problem.  I've tried downloading both on 4G and WIFI with a full battery. 

Re: Having problems with updating software on my new Droid razr maxx HD
NuDroidUsrr
Specialist - Level 3

OS updates will not come down over a wifi connection, as Verizon wants it done on their secure network. OS updates do not count against your data plan usage.

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Re: Having problems with updating software on my new Droid razr maxx HD
cecsoup
Newbie

It seems to try and download once connected to 4g, but then an Info window pops saying "An uxepected error has ocurred, please try later"...same thing over and over and over for days now...

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Re: Having problems with updating software on my new Droid razr maxx HD
thtdood
Newbie

I am having the exact same issue with the phone I got yesterday.  Verizon tried to help, but to no avail.

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Re: Having problems with updating software on my new Droid razr maxx HD
bigdogmp08
Enthusiast - Level 2

Yes I know idk what is going on with this it sucks I really want the new

software hope it gets fixed soon

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Re: Having problems with updating software on my new Droid razr maxx HD
nmwalter0213
Enthusiast - Level 2

I am having a similar problem with a firmware update for my Incredible 2.  Right now it is stuck in a cycle of crash and freeze.  No option to even try the reset.

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Re: Having problems with updating software on my new Droid razr maxx HD
nmwalter0213
Enthusiast - Level 2

Would really appreciate help if anyone has any ideas. 

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