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Hotmail/Outlook freezes after Lollipop upgrade
Olysailor1
Member

Several times since my Droid Turbo operating system upgraded my email freezes up completely.  Powering off the phone doesn't fix the problem.  Twice I have deleted the account and re-added it.  Then it seems to work fine until it doesn't.  I have no trouble with this account on my pc.  Any help would be appreciated.

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Re: Hotmail/Outlook freezes after Lollipop upgrade
vzw_customer_support
Customer Support

Olysailor1,

Freezing email account is never ok. I appreciate the steps that you have taken so far. Let's keep working on this. Do you notice that this is happening while connected to LTE or does it only happen while connected to a WiFi network? Please let us know so we can strat to narrow things down.


ErinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Hotmail/Outlook freezes after Lollipop upgrade
tbo27
Sr. Member

try outlook app from play store

Re: Hotmail/Outlook freezes after Lollipop upgrade
Snn5
Sr. Leader

Also, you can add a Microsoft account to your Gmail app, if you use Gmail.

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Re: Hotmail/Outlook freezes after Lollipop upgrade
Olysailor1
Member

It's been happening at our house, where we have poor Verizon connection but

good WiFi thru Comcast.

On Aug 26, 2015 1:36 PM, "Verizon Wireless Customer Support" <

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