Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
How Can I Connect My Droid Maxx To Wifi?
JOLHOP65
Member

Ever since the last update in May my Droid Maxx will not connect to my wireless network. When I scan for networks it does not find any. Every once in awhile it will prompt me to connect but it always asks for the password which was previously entered and saved. I enter the password, select save and the network drops. When I go to wifi settings and select the network under advanced it says it is out of range. All my other phones and devices are connecting to the wireless network fine. What is up?

Labels (1)
Tags (3)
0 Likes
1 Solution

Correct Answers
Re: Cannot connect to wireless
vzw_customer_support
Customer Support

I appreciate all the added details and all the troubleshooting you've done so far JOLHOP65. I use WiFi to help me manage my data usage so I know how important it is for the phone to be able to stay connected to WiFi.


Lets make sure the Auto Switch between WiFi and Mobile Data Networks is disabled http://vz.to/2cFQIJY so the phone doesn't disconnect from WiFi when the signal is weak.


Also, please confirm the software version currently on the phone http://vz.to/1QwhYWA.


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

0 Likes
Re: Cannot connect to wireless
vzw_customer_support
Customer Support

JOLHOP65


Having WiFi is always a great thing. How long has this been going on for? Does it show any error messages? Have you done a device health check recently? -> http://vz.to/2ajAzV9


ShirazP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Cannot connect to wireless
JOLHOP65
Member

Yes I actually ran a device health check last week and it gives a green check and says wifi not connected. It does not detect any problems with wifi. I think it is strange that the phone not only does not detect my network but no other wifi networks in my area. Previously it would show all wifi networks in my area including mine. It stopped detecting any networks several months ago. It just seems to go back to the last system upgrade which was installed in May.

0 Likes
Re: Cannot connect to wireless
Ann154
Expert
Expert

Have you tried forgetting that network connection, reboot your phone and attempt to connect to the wifi again?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Cannot connect to wireless
JOLHOP65
Member

Yes I did it previously but I did it again after I read your question. My network pops up, I enter the password and save it. Nothing happens so I go to manage networks. It says my network is out of range. Then a few seconds later it shows up again with a connection strength of excellent,I select it, select connect and it disappears again. I go back to manage networks and it shows out of range again. This is what has been going on for months. I wouldn't be suspicious if it detected other networks but it doesn't. I cannot figure this out.

0 Likes
Re: Cannot connect to wireless
vzw_customer_support
Customer Support

I appreciate all the added details and all the troubleshooting you've done so far JOLHOP65. I use WiFi to help me manage my data usage so I know how important it is for the phone to be able to stay connected to WiFi.


Lets make sure the Auto Switch between WiFi and Mobile Data Networks is disabled http://vz.to/2cFQIJY so the phone doesn't disconnect from WiFi when the signal is weak.


Also, please confirm the software version currently on the phone http://vz.to/1QwhYWA.


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Cannot connect to wireless
JOLHOP65
Member

I turned this off several days ago and I have been able to connect to my wifi. It also detects other networks in my area. The version of my system is24.21.7 and the installation was successful. Thank you for your input. That seems to have been the problem.

0 Likes