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How can I unlock the screen, all I get is a vibration when I touch the lock

I just cannot openup the droid turbo screen, when I touch the lock all I get is a brief vibration highlighted with a green marker on the icon or symbol,but nothing further. I tried re booting the phone sevral times, with android starting and optimizing the apps but cannot get into the phone

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Re: How can I unlock the screen, all I get is a vibration when I touch the lock
Customer Support

MDFDNY, let's work together to get this figured out. When did this start happening? Do you have password on your lockscreen?

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