Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
How do I connect to visual voice mail?
Janeinpa
Member

i have basic visual voice mail and it's been draining my battery.  If I have data turned off, the visual voice mail keeps popping up and saying it can't connect, even when I'm in wifi.  I also don't have any voice mails so there's no reason to connect.  How do I fix this?  Is there an alternate app that works better?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Visual voice mail keeps saying can't connect
Snn5
Sr. Leader

If you keep your data off, then VVM is not a good system to use.  It requires mobile data.  It checks for new messages or to make sure it is on the network constantly.  Even if you turn data on once in a while and back off you will still get the notification.  WiFi has no bearing on the feature.

View solution in original post

Re: Visual voice mail keeps saying can't connect
Snn5
Sr. Leader

If you keep your data off, then VVM is not a good system to use.  It requires mobile data.  It checks for new messages or to make sure it is on the network constantly.  Even if you turn data on once in a while and back off you will still get the notification.  WiFi has no bearing on the feature.

View solution in original post

Re: Visual voice mail keeps saying can't connect
IvyOnyx79
Member

how can we shut off visual voice mail.  I do not get notifications of my voicemails ever because it cannot connect to visual voice mail.  I do not WANT video voicemail.

0 Likes
Re: Visual voice mail keeps saying can't connect
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes
Re: Visual voice mail keeps saying can't connect
vzw_customer_support
Customer Support

Hello there! We're sorry to read that you're having trouble with the Visual Voicemail. We know it's vital that all your services work as expected, and we'd love to help. Please reply to our private note to better assist you. 

 

AaronS_VZW

0 Likes