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How do I get my keyboard back?
JENPRE54
Member

My test notification tone stopped working. Brought to store eventually he figured it out. Then my keyboard disappeared and I can only voice text. I want my keyboard back.

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Re: keyboard MIA
vzw_customer_support
Customer Support

JENPRE54, having a keyboard for typing is a must. Since this issue started have you tried using a different keyboard other than the default one installed in the phone? You can download one from the Play Store if the phone only has one choice, for example the default one Google Keyboard.

Another suggestion is to put the phone into Safe Mode and then check if the keyboard shows as it should. This would help confirm if the issue is with a third party app causing it or if it is a general software error causing that. Here are the steps on putting the phone into Safe Mode http://vz.to/29kuwlX

StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: keyboard MIA
vzw_customer_support
Customer Support

JENPRE54, having a keyboard for typing is a must. Since this issue started have you tried using a different keyboard other than the default one installed in the phone? You can download one from the Play Store if the phone only has one choice, for example the default one Google Keyboard.

Another suggestion is to put the phone into Safe Mode and then check if the keyboard shows as it should. This would help confirm if the issue is with a third party app causing it or if it is a general software error causing that. Here are the steps on putting the phone into Safe Mode http://vz.to/29kuwlX

StevenG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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