How do I reset my device if it has frozen?
ogden0330
Newbie

My phone has totally froze, and I can't not remove the battery, how do I shut it off?

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Re: PLEASE HELP!
tikibar1
Community Leader
Community Leader

Try holding the power and volume down buttons simultaneously for 15-30 seconds and see if that reboots the phone.

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Re: PLEASE HELP!
tikibar1
Community Leader
Community Leader

Try holding the power and volume down buttons simultaneously for 15-30 seconds and see if that reboots the phone.

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Re: PLEASE HELP!
Atchuuu
Newbie

didnt work

 

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Re: PLEASE HELP!
KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: PLEASE HELP!
vzw_customer_support
Customer Service Rep

Thank you for letting us know. Please start a new thread in a Private Note for further assistance.

*Angel

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