I'm very sorry that you haven't seen the option to transfer media through your device, rrmcw1968. I use that function with my Droid Turbo to back up my pictures and videos. I'd like to help you, but I need to know which model device you have and the operating system of the computer you're using (Windows version, iOS version, Linux, etc). Thanks!
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Thank you for your response. I finally found it in the manual after I
downloaded it. BIG manual!
On Jan 2, 2015 7:13 AM, "Verizon Wireless Customer Support" <