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How do you reinstall the KitKat operating system
Cold_Comfort
Newbie
‎06-02-2014 11:37 AM

A few days ago, my Motorloa Razr M received the KitKat Update.  However, the update did not go well.  Part way through it gave me a message something like "Your data partitions are corrupted. If you do not reset them your phone will be unstable."  The only option it gave me was "I'm feeling lucky".  I wasn't but as that was the only option, I took it.  Since the update, my phone has ceased to work properly.  The alert for a text message keeps sounding until I read the message and many on my applications refuse to run.

Is there a way to uninstall Kitkat and reinstall it?  I know nothing about setting up data partitions on a phone, what should I do about that?  Can I put the phone back to the way it was when I bought it (From Verizon)?

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Re: How do you reinstall the KitKat operating system
SoccerRef12
Specialist - Level 1
‎06-02-2014 11:49 AM

You could reboot into recovery and select the .zip file for KitKat to run it again.

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Re: How do you reinstall the KitKat operating system
Cold_Comfort
Newbie
‎06-02-2014 01:27 PM

I cannot get it to go into recovery mode.  I get as far as seeing the sick droid lying on its back, but then the phone locks up.

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Re: How do you reinstall the KitKat operating system
vzw_customer_support
Customer Service Rep
‎06-02-2014 01:48 PM

Hi Cold_Comfort!  I want to ensure your Droid Razr M by Motorola receives the software update successfully.

Let's try wiping the cache partition of the device http://vz.to/1hsOBEY, then attempt the software update again http://vz.to/1hsOJ7u.  Keep me posted!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: How do you reinstall the KitKat operating system
Cold_Comfort
Newbie
‎06-02-2014 03:40 PM

I was able to clear the cash, but it says my operating system is up to date and does not give me an option to down load a new one.

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Re: How do you reinstall the KitKat operating system
Cold_Comfort
Newbie
‎06-02-2014 03:50 PM

I don't see the zip file.

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Re: How do you reinstall the KitKat operating system
vzw_customer_support
Customer Service Rep
‎06-02-2014 04:23 PM

Thank you for checking, Cold_Comfort! Lets go to Apps > Settings > About Phone > System Version. What is the current version installed on the device?


Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: How do you reinstall the KitKat operating system
Cold_Comfort
Newbie
‎06-02-2014 04:59 PM

Version 182.46.10.XT907.Verizon.en.US.  When it first installed, it claimed it had installed correctly, but that was after the error message about the data partition and I have been having problems with the phone ever since.

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Re: How do you reinstall the KitKat operating system
vzw_customer_support
Customer Service Rep
‎06-02-2014 05:17 PM

Thank you for checking! We may need to completely reset the device. Are your contacts backed up to google.com/contacts ? How about your pictures? They should be on the SD card.

Here is how to reset the device: http://www.verizonwireless.com/support/devices/knowledge_base.html/63967/


Once complete, check to see if there is a software available to update.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: How do you reinstall the KitKat operating system
ajb3800
Newbie
‎06-02-2014 05:31 PM

I'd like to know how to get the update in the first place.  Tried manually, says device is up to date.  I have a Razr Maxx with 4.1.2, how is there no update?

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