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How do you reinstall the KitKat operating system
Cold_Comfort
Member

A few days ago, my Motorloa Razr M received the KitKat Update.  However, the update did not go well.  Part way through it gave me a message something like "Your data partitions are corrupted. If you do not reset them your phone will be unstable."  The only option it gave me was "I'm feeling lucky".  I wasn't but as that was the only option, I took it.  Since the update, my phone has ceased to work properly.  The alert for a text message keeps sounding until I read the message and many on my applications refuse to run.

Is there a way to uninstall Kitkat and reinstall it?  I know nothing about setting up data partitions on a phone, what should I do about that?  Can I put the phone back to the way it was when I bought it (From Verizon)?

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Re: How do you reinstall the KitKat operating system
SoccerRef12
Sr. Member

You could reboot into recovery and select the .zip file for KitKat to run it again.

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Re: How do you reinstall the KitKat operating system
Cold_Comfort
Member

I cannot get it to go into recovery mode.  I get as far as seeing the sick droid lying on its back, but then the phone locks up.

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Re: How do you reinstall the KitKat operating system
vzw_customer_support
Customer Support

Hi Cold_Comfort!  I want to ensure your Droid Razr M by Motorola receives the software update successfully.

Let's try wiping the cache partition of the device http://vz.to/1hsOBEY, then attempt the software update again http://vz.to/1hsOJ7u.  Keep me posted!

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: How do you reinstall the KitKat operating system
Cold_Comfort
Member

I was able to clear the cash, but it says my operating system is up to date and does not give me an option to down load a new one.

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Re: How do you reinstall the KitKat operating system
Cold_Comfort
Member

I don't see the zip file.

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Re: How do you reinstall the KitKat operating system
vzw_customer_support
Customer Support

Thank you for checking, Cold_Comfort! Lets go to Apps > Settings > About Phone > System Version. What is the current version installed on the device?


Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: How do you reinstall the KitKat operating system
Cold_Comfort
Member

Version 182.46.10.XT907.Verizon.en.US.  When it first installed, it claimed it had installed correctly, but that was after the error message about the data partition and I have been having problems with the phone ever since.

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Re: How do you reinstall the KitKat operating system
vzw_customer_support
Customer Support

Thank you for checking! We may need to completely reset the device. Are your contacts backed up to google.com/contacts ? How about your pictures? They should be on the SD card.

Here is how to reset the device: http://www.verizonwireless.com/support/devices/knowledge_base.html/63967/


Once complete, check to see if there is a software available to update.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: How do you reinstall the KitKat operating system
ajb3800
Member

I'd like to know how to get the update in the first place.  Tried manually, says device is up to date.  I have a Razr Maxx with 4.1.2, how is there no update?

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