Accessibility Resource Center Skip to main content
Personal Business
Stores
Español
Verizon Logo
Shop
Shop
  • Shop all Shop all
    Shop all
  • Devices Devices Devices
    Devices
    • Smartphones Smartphones
      Smartphones
    • 5G phones 5G phones
      5G phones
    • Prepaid phones Prepaid phones
      Prepaid phones
    • Other phones Other phones Other phones
      Other phones
      • Shop all other phones Shop all other phones
      • Basic phones Basic phones
      • Certified pre-owned Certified pre-owned
      • Unlocked phones Unlocked phones
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cases & protection Cases & protection
      • Power Power
      • Headphones & speakers Headphones & speakers
      • Wearable tech Wearable tech
      • Smart home Smart home
      • Work from home Work from home
      • Deals Deals
    • Trade in your phone Trade in your phone
      Trade in your phone
    • Bring your own device Bring your own device
      Bring your own device
    • Tablets & laptops Tablets & laptops
      Tablets & laptops
    • Watches Watches
      Watches
    • Jetpacks & hotspots Jetpacks & hotspots
      Jetpacks & hotspots
    • Featured Featured Featured
      Featured
      • Apple iPhone 12 Pro Max Apple iPhone 12 Pro Max
      • Samsung Galaxy S21 Ultra 5G Samsung Galaxy S21 Ultra 5G
      • Google Pixel 5 Google Pixel 5
      • 5G nationwide 5G nationwide
  • Plans Plans Plans
    Plans
    • Shop all plans Shop all plans
      Shop all plans
    • Unlimited Unlimited
      Unlimited
    • Shared data Shared data
      Shared data
    • Prepaid Prepaid
      Prepaid
    • Connected devices Connected devices
      Connected devices
    • Those who serve Those who serve Those who serve
      Those who serve
      • Those who serve overview Those who serve overview
      • Teacher plans Teacher plans
      • Nurses plans Nurses plans
      • First responders First responders
      • Military plans Military plans
    • Kids plans Kids plans
      Kids plans
    • Student plans Student plans
      Student plans
    • Other plans Other plans Other plans
      Other plans
      • International services International services
      • Connected car plans Connected car plans
      • Employee discounts Employee discounts
    • Bring your own device Bring your own device
      Bring your own device
  • Home Home Home
    Home
    • Shop all home solutions Shop all home solutions
      Shop all home solutions
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Fios TV Fios TV
      Fios TV
    • Moving Moving
      Moving
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cables & connectors Cables & connectors
      • Networking & Wi-Fi Networking & Wi-Fi
      • TV accessories TV accessories
      • Phone equipment Phone equipment
  • Entertainment Entertainment Entertainment
    Entertainment
    • Shop all entertainment Shop all entertainment
      Shop all entertainment
    • Disney Disney
      Disney
    • discovery+ discovery+
      discovery+
    • Apple Music Apple Music
      Apple Music
    • YouTube TV YouTube TV
      YouTube TV
    • Gaming Gaming
      Gaming
  • Deals Deals Deals
    Deals
    • Shop all deals Shop all deals
      Shop all deals
    • My offers My offers
      My offers
    • Phones Phones
      Phones
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Bring your own device Bring your own device
      Bring your own device
    • Accessories Accessories
      Accessories
 
Why Verizon
Why Verizon
  • Why Verizon overview Why Verizon overview
    Why Verizon overview
  • Network Network Network
    Network
    • 5G overview 5G overview
      5G overview
    • Wireless coverage map Wireless coverage map
      Wireless coverage map
    • 5G Labs 5G Labs
      5G Labs
    • Network awards Network awards
      Network awards
    • Fios Fios
      Fios
    • Global coverage Global coverage
      Global coverage
  • Get more Get more Get more
    Get more
    • Devices & plans Devices & plans
      Devices & plans
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Entertainment Entertainment
      Entertainment
    • Verizon Up Verizon Up
      Verizon Up
    • Verizon Visa® Card Verizon Visa® Card
      Verizon Visa® Card
    • Device protection Device protection
      Device protection
    • Verizon Cloud Verizon Cloud
      Verizon Cloud
    • Health discounts Health discounts
      Health discounts
  • Social impact Social impact Social impact
    Social impact
    • Responsibility Responsibility
      Responsibility
    • Privacy Privacy
      Privacy
 
Support
Support
  • Support overview Support overview
    Support overview
  • Mobile Mobile Mobile
    Mobile
    • Mobile support overview Mobile support overview
      Mobile support overview
    • Billing & payments Billing & payments
      Billing & payments
    • Account management Account management
      Account management
    • Device support & setup Device support & setup
      Device support & setup
    • Services & apps Services & apps
      Services & apps
    • International trip planner International trip planner
      International trip planner
    • Order status Order status
      Order status
    • Download My Verizon App Download My Verizon App
      Download My Verizon App
  • Home Home Home
    Home
    • Home support overview Home support overview
      Home support overview
    • Billing & account management Billing & account management
      Billing & account management
    • Fios Internet Fios Internet
      Fios Internet
    • Fios TV Fios TV
      Fios TV
    • Home Phone Home Phone
      Home Phone
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Order status Order status
      Order status
    • Download My Fios App Download My Fios App
      Download My Fios App
  • Contact us Contact us
    Contact us
  • Sign in Sign in
    Sign in
 
Sign in
  • My Account
  • Register
  • Prepaid instant pay
  • Wishlist
  • Business Sign In

  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Featured Devices
  • Apple iPhone 12 Pro Max
  • Apple iPhone 12
  • Apple Watch Series 6
  • Apple iPad (8th Generation)
  • Apple AirPods (2nd Gen) with Charging Case
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy Tab S7 5G
  • Samsung Galaxy Watch3
  • LG WING
  • Google Pixel 5
  • Motorola one 5G UW

Choose your cart

Mobile solutions
Home solutions
Verizon Logo
Sign in
  • My Account
  • Register
  • Prepaid instant pay
  • Wishlist
  • Business Sign In

  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Quick Links
  • COVID-19 FAQs
  • Find open stores near you
  • Disney
  • Shop deals
  • Jetpacks & hotspots
  • Add a line
  • Plans
  • Trade in
  • Upgrade
  • Unlimited
  • Fios
  • Featured Devices
  • Apple iPhone 12 Pro Max
  • Apple iPhone 12
  • Apple Watch Series 6
  • Apple iPad (8th Generation)
  • Apple AirPods (2nd Gen) with Charging Case
  • Samsung Galaxy S21 Ultra 5G
  • Samsung Galaxy S21+ 5G
  • Samsung Galaxy Tab S7 5G
  • Samsung Galaxy Watch3
  • LG WING
  • Google Pixel 5
  • Motorola one 5G UW

Choose your cart

Mobile solutions
Home solutions
Shop
Shop
  • Shop all Shop all
    Shop all
  • Devices Devices Devices
    Devices
    • Smartphones Smartphones
      Smartphones
    • 5G phones 5G phones
      5G phones
    • Prepaid phones Prepaid phones
      Prepaid phones
    • Other phones Other phones Other phones
      Other phones
      • Shop all other phones Shop all other phones
      • Basic phones Basic phones
      • Certified pre-owned Certified pre-owned
      • Unlocked phones Unlocked phones
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cases & protection Cases & protection
      • Power Power
      • Headphones & speakers Headphones & speakers
      • Wearable tech Wearable tech
      • Smart home Smart home
      • Work from home Work from home
      • Deals Deals
    • Trade in your phone Trade in your phone
      Trade in your phone
    • Bring your own device Bring your own device
      Bring your own device
    • Tablets & laptops Tablets & laptops
      Tablets & laptops
    • Watches Watches
      Watches
    • Jetpacks & hotspots Jetpacks & hotspots
      Jetpacks & hotspots
    • Featured Featured Featured
      Featured
      • Apple iPhone 12 Pro Max Apple iPhone 12 Pro Max
      • Samsung Galaxy S21 Ultra 5G Samsung Galaxy S21 Ultra 5G
      • Google Pixel 5 Google Pixel 5
      • 5G nationwide 5G nationwide
  • Plans Plans Plans
    Plans
    • Shop all plans Shop all plans
      Shop all plans
    • Unlimited Unlimited
      Unlimited
    • Shared data Shared data
      Shared data
    • Prepaid Prepaid
      Prepaid
    • Connected devices Connected devices
      Connected devices
    • Those who serve Those who serve Those who serve
      Those who serve
      • Those who serve overview Those who serve overview
      • Teacher plans Teacher plans
      • Nurses plans Nurses plans
      • First responders First responders
      • Military plans Military plans
    • Kids plans Kids plans
      Kids plans
    • Student plans Student plans
      Student plans
    • Other plans Other plans Other plans
      Other plans
      • International services International services
      • Connected car plans Connected car plans
      • Employee discounts Employee discounts
    • Bring your own device Bring your own device
      Bring your own device
  • Home Home Home
    Home
    • Shop all home solutions Shop all home solutions
      Shop all home solutions
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Fios TV Fios TV
      Fios TV
    • Moving Moving
      Moving
    • Accessories Accessories Accessories
      Accessories
      • Accessories overview Accessories overview
      • Shop all accessories Shop all accessories
      • Cables & connectors Cables & connectors
      • Networking & Wi-Fi Networking & Wi-Fi
      • TV accessories TV accessories
      • Phone equipment Phone equipment
  • Entertainment Entertainment Entertainment
    Entertainment
    • Shop all entertainment Shop all entertainment
      Shop all entertainment
    • Disney Disney
      Disney
    • discovery+ discovery+
      discovery+
    • Apple Music Apple Music
      Apple Music
    • YouTube TV YouTube TV
      YouTube TV
    • Gaming Gaming
      Gaming
  • Deals Deals Deals
    Deals
    • Shop all deals Shop all deals
      Shop all deals
    • My offers My offers
      My offers
    • Phones Phones
      Phones
    • Fios Home Internet Fios Home Internet
      Fios Home Internet
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Bring your own device Bring your own device
      Bring your own device
    • Accessories Accessories
      Accessories
 
Why Verizon
Why Verizon
  • Why Verizon overview Why Verizon overview
    Why Verizon overview
  • Network Network Network
    Network
    • 5G overview 5G overview
      5G overview
    • Wireless coverage map Wireless coverage map
      Wireless coverage map
    • 5G Labs 5G Labs
      5G Labs
    • Network awards Network awards
      Network awards
    • Fios Fios
      Fios
    • Global coverage Global coverage
      Global coverage
  • Get more Get more Get more
    Get more
    • Devices & plans Devices & plans
      Devices & plans
    • Mobile + Home Mobile + Home
      Mobile + Home
    • Entertainment Entertainment
      Entertainment
    • Verizon Up Verizon Up
      Verizon Up
    • Verizon Visa® Card Verizon Visa® Card
      Verizon Visa® Card
    • Device protection Device protection
      Device protection
    • Verizon Cloud Verizon Cloud
      Verizon Cloud
    • Health discounts Health discounts
      Health discounts
  • Social impact Social impact Social impact
    Social impact
    • Responsibility Responsibility
      Responsibility
    • Privacy Privacy
      Privacy
 
Support
Support
  • Support overview Support overview
    Support overview
  • Mobile Mobile Mobile
    Mobile
    • Mobile support overview Mobile support overview
      Mobile support overview
    • Billing & payments Billing & payments
      Billing & payments
    • Account management Account management
      Account management
    • Device support & setup Device support & setup
      Device support & setup
    • Services & apps Services & apps
      Services & apps
    • International trip planner International trip planner
      International trip planner
    • Order status Order status
      Order status
    • Download My Verizon App Download My Verizon App
      Download My Verizon App
  • Home Home Home
    Home
    • Home support overview Home support overview
      Home support overview
    • Billing & account management Billing & account management
      Billing & account management
    • Fios Internet Fios Internet
      Fios Internet
    • Fios TV Fios TV
      Fios TV
    • Home Phone Home Phone
      Home Phone
    • 5G Home Internet 5G Home Internet
      5G Home Internet
    • LTE Home Internet LTE Home Internet
      LTE Home Internet
    • Order status Order status
      Order status
    • Download My Fios App Download My Fios App
      Download My Fios App
  • Contact us Contact us
    Contact us
  • Sign in Sign in
    Sign in
 
Stores
Español
Personal Business
Get it fast with In-store & curbside pickup or same day delivery.

Shop online or through the My Verizon app and get your orders fast.

In-Store or Curbside Pickup: (excludes prepaid)
  • Orders must be placed before 5 PM, Mon – Sat, and Sun before 2 PM (excluding holidays) for same day pickup.
  • We’ll email you when your order is ready for pickup. Your order will be held for 3 days from the time it's placed.
  • Please bring photo ID and credit/debit card only if used as payment.
  • In-Store Pickup is available across the U.S. at participating Verizon Wireless stores.
  • Curbside Pickup available at select stores.

Same-day delivery:
  • Same-day delivery is available in select areas.
  • If same-day delivery is available for your order, you’ll be able to choose that option at checkout.
  • Community Home
  • Community Home
  • Android
    • Samsung
      • Samsung Galaxy S Series
      • Samsung Galaxy Note
      • Samsung Galaxy Tab
    • Motorola
      • DROID
      • Moto Z Droid
    • Google Pixel
    • Verizon Ellipsis Tablets
    • HTC One
    • LG
    • Xperia by Sony Ericsson
    • Android General
  • Apple
    • Apple General
    • iPhone Pro 12
    • iPhone 11 / 11 Pro / 11 Pro Max
    • iPhone X / Xr / Xs
    • iPhone 8
    • iPad
    • iPhone 7
    • iPhone 6
    • iPhone 5
    • iPhone SE
    • iPhone 4
  • Additional Products
    • Accessories
    • Blackberry
    • Windows Phone
    • Jetpack 4G LTE Mobile Hotspot
    • Network Extender
    • Verizon 4G LTE Router
    • Verizon Ellipsis Jetpack
    • Verizon SmartHub
    • Additional Products General
    • Basic Phones
  • Services
    • My Verizon
    • 5G
    • Prepaid Plans
    • 4G LTE - LTE Advanced
    • Bring Your Own Device
    • Verizon Smart Family
    • International Travel
    • Verizon Cloud
    • Verizon Messages
    • Verizon Wireless Services General
    • Voice and Broadband Calling Plans
    • Total Mobile Protection
    • My Business Account
  • Community Central
    • Community Announcements
    • Suggestions for this Community
    • Community Blog
    • Off-Topic Lounge
Sign in
  • My Verizon Member
  • Community Member Only
Help
  • Verizon Community
  • :
  • Motorola
  • :
  • DROID
  • :
  • How to Fix Text Message 'Sending' Error
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
More Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Printer Friendly Page
Correct Answer!
How to Fix Text Message 'Sending' Error
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
NAYARIA
NAYARIA
Member
‎12-22-2017 08:21 PM

I have a Motorola Droid Turbo and I have an issue with the normal messaging system on the phone.  (NOT Message+).

More often than not, when I send a text message, I get the 'Sending' note with the little red triangle by it.  It does not indicate the message has actually been sent.  However, the people do receive my message.  Unfortunately, I don't know it even sent until they tell me, because the 'Sending' note never changes - it indicates the message is still sending even hours later.

Is there a way to fix this?  I've already cleared data on both the GBoard and Message App.

Thank you!

Labels (1)
Labels
  • DROID TURBO

Tags (4)
  • Tags:
  • error
  • message
  • sending
  • text
3 people had this problem.
I have the same question
0 Likes
Reply
12 Replies
  • All Community topics
  • Previous Topic
  • Next Topic
Correct Answer!
Re: How to Fix Text Message 'Sending' Error
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
tylerk_vzw
tylerk_vzw
Verizon Employee
‎12-25-2017 10:33 PM

Hey there! I definitely want to ensure your texts are going through correctly. Do you believe this icon you're seeing is due to a previously unable to send? To expand on that question, are there errors in every thread, or do some not have this display? Can you try sending yourself a message to verify if this occurs on every message?

0 Likes
Reply
Correct Answer!
Re: How to Fix Text Message 'Sending' Error
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
NAYARIA
NAYARIA
Member
‎01-07-2018 12:04 PM

I am so sorry, I did not know anyone had answered this.  I am still here and still having the message problem.

it seems to happen randomly, though it's now happening more frequently.  I thought perhaps it was just on the first message sent, but now it'll suddenly start doing it in the middle of a conversation.  I just had it happen three times in a row with one person.  It does happen with multiple contacts. 

I can't imagine it would be tied into a 'previously unable to send' because from what I can tell, all of my messages are being replied to (at least the ones that need replying).

I'm so sorry I didn't get back to you sooner, I will check this more often or try to find a way to get notifications so I see replies.

0 Likes
Reply
Correct Answer!
Re: How to Fix Text Message 'Sending' Error
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
vzw_customer_support
vzw_customer_support
Customer Support
‎01-09-2018 12:18 PM

We want you to have a great experience with your text messages, NAYARIA. You indicate that you only experience this issue with the native text messaging app on your phone but not with the Message+ application (http://spr.ly/6589DKONP).

 

If you are not experiencing issues with the Message+ application, is there any particular reason why you don’t use the Message+ application as your default messaging application? Doing this will resolve your messaging concerns.

 

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
Correct Answer!
Re: How to Fix Text Message 'Sending' Error
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
MSWaim
MSWaim
Member
‎10-03-2018 09:57 PM

I am having the same problem with my Moto G. I texted someone 12 hours ago and it still says sending. I texted two other numbers after that and they do not still say sending. The one that says sending has a photo attached. I tried to delete, but the two options are to either delete the contact of to delete all text messages to and from everyone. I also tried to turn my phone off and on again and that did not stop the "sending".

0 Likes
Reply
Correct Answer!
Re: How to Fix Text Message 'Sending' Error
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
LARSOU81
LARSOU81
Member
‎01-31-2019 07:49 AM

Verizon should tell customers that the Sending notification means their texts have been sent to the server but, the recipient may not actually ever receive the message you sent in their lifetime. I am done with Verizon. If I send a text message to anyone, it takes forever. I send a text to a family member, who is on my plan, and it can take hours for it to actually show up on their phone.

I hope AT&T/Sprint/TMobile/Comcast have a better system because Verizon is convincing me through their poor service to find another vendor.

0 Likes
Reply
Correct Answer!
Re: How to Fix Text Message 'Sending' Error
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
vzw_customer_support
vzw_customer_support
Customer Support
‎02-02-2019 07:59 AM

LARSOU81

We want to do our best to keep you connected to your friends and family, via text message. Are you using a text messaging application or the messaging feature on your phone? Do you experience this issue in one particular area or everywhere that you go? Is your device connected to Wi-Fi or our cellular data network when you have this problem? 

 

For more device support, click the link below: 

 

https://www.verizonwireless.com/support/ 

 

LasinaJ_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
Correct Answer!
Re: How to Fix Text Message 'Sending' Error
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
Bunky67
Bunky67
Member
‎05-02-2019 08:08 AM

I just started having the same problem this week & HAVE been using verizon's message + so that won't fix the issue.  It's happened in different areas of town on wifi AND on network. Also still having problems receiving texts for a year & 1/2. I'll wait for hours, check again before I go to bed, waiting on a response from somebody. Nothing...then the next morning or later in the day I'll get a notification or just decide to open the app & boom! 3 or 4 texts come at once, saying they were sent hours befor or right after my text the height before

0 Likes
Reply
Correct Answer!
Re: How to Fix Text Message 'Sending' Error
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
vzw_customer_support
vzw_customer_support
Customer Support
‎05-04-2019 08:20 AM

A year and a half with these issues are unacceptable! We'd love the opportunity to help you get to the bottom of these problems, and in doing so, we'd like to ask some questions. Which make and model device do you have? Are these regular SMS messages or MMS messages?

 

AbrahamS_VZW

0 Likes
Reply
Correct Answer!
Re: How to Fix Text Message 'Sending' Error
  • Mark as New
  • Bookmark
  • Subscribe
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content
JeffWhiteAZ
JeffWhiteAZ
Member
‎04-22-2020 12:01 PM
My wife's phone had the same problem. On a chat session w Verizon, we went through various iterations of tests with Message & Message+. The problem got fixed, but the explanation was not too illuminating:
 
"This could have been a miscommunication between the device and the network for picture messaging. This can happen since they change towers and also between network and wi-fi for service." 
 
In response to my query on what do we do if it happens again?
 
"Just make sure that your phone is able to connect to the internet and it it is happening on both applications. If it is on both applications, just contact us to that we can sync them with billing. "
 
So this sounds like a somewhat random error that Verizon has to correct on a case-by-case basis.
Best bet then is to contact Verizon if the problem occurs with both messaging apps and Internet connections are OK.
0 Likes
Reply
  • « Previous
    • 1
    • 2
  • Next »
Accessibility Resource Center Skip to main content
Shop
  • Devices
  • Accessories
  • Plans
  • Home Internet & TV
  • Entertainment
  • Deals
Top Device Brands
  • Samsung
  • Apple
  • LG
  • Motorola
  • Google
  • Amazon
Support
  • Support overview
  • Return policy
  • Contact us
  • Sign in
  • Download My Verizon App
About Verizon
  • About us
  • Careers
  • News
  • Responsibility
  • Verizon Innovation Program
  • Consumer education
  • Brochures
Most Popular
  • Apple iPhone 12 Pro Max
  • Samsung Galaxy S21 Ultra 5G
  • Apple AirPods Max
  • Disney
  • Apple Watch Series 6
  • Fios
  • Verizon Visa® Card
Top Accessory Brands
  • Otterbox
  • ZAGG
  • Beats
  • Mophie
  • JBL
  • Fitbit
  • Gear 4
Important Consumer Information
  • Terms & Conditions
  • Report a security vulnerability
  • Mobile customer agreement
  • Announcements
  • Radio frequency emissions
  • Recall
  • Legal notices
Follow Verizon
facebook-official twitter you-tube instagram
Follow Verizon Fios
facebook-official twitter
Verizon Logo
  • Site Map
  • Privacy policy
  • Accessibility
  • Open internet
  • Terms & conditions
  • Advertise with us
  • © Verizon 2021
  • Do Not Sell My Personal Information
  • About our ads