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I can't hear, and they can't hear me

I can't hear, and they can't hear me when trying to receive calls ..or make them.  I can't hear anything... Dial tone, etc Unless I put phone in "speaker" mode.  Also cannot hear movie preview, etc.  But can hear YouTube?

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Re: I can't hear, and they can't hear me
Customer Support

MezzoSop, we want to get you headed in the best direction towards a resolution. This really sounds like a hardware issue with the earpiece on your phone. Is there any residue on your speaker? Have you updated your software in the settings?

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