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I can't receive MMS
jfhj2
Member

When I get a notification of text message, I open and it says downloading. Sometimes comes in in an hour but sometimes never. Anybody else?

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Re: I can't receive MMS
vzw_customer_support
Customer Support

jfhj2 we'll get the messages flowing! Are you able to send messages? What zip code are you located in? Are you using the standard messaging app or a 3rd party?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: I can't receive MMS
neta773
Member

Me too. Except all my outgoing texts show "sending" for several hours. Then I find out people have received them, as well as replied back to me. But I never get them.

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Re: I can't receive MMS
jfhj2
Member

I haven't had any issues with sending but receiving and Pic or audio MMS is takes quite some time to download if it comes through at all. I live in zip 04926, and also has happened at work 04937. Both places also have wifi and I have tried both with it on and off. I have always used the regular message app but recently switched to Hangouts with some improvement. Would rather have things working as they were. Thank you for looking into this.

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Re: I can't receive MMS
vzw_customer_support
Customer Support

jfhj2  Thank you for the details. Have you had us open a ticket with our tech support team? We want to resolve your messaging issues immediately. If a ticket has not been filed, that can be our next step.

SheritaH_VZW
Follow us on Twitter
@VZWSupport

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