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I cannot power off the device or do a hard reset.
cdieu
Member

help. i cannot power off the device or do a hard reset. i can't recieve calls or anything. it is stuck on an internet page.

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Re: I cannot power off the device or do a hard reset.
vzw_customer_support
Customer Support

cdieu,

Let's get you unfrozen. Press and hold the power button and the volume down key and keep holding until the logo starts to appear. The phone maybe dead as well. I would try this on and off of the charger. You may have to hold it for a couple of minutes in order for it to unfreeze.

Thank you,
RobinD_VZW

Follow us twitter @VZWSupport

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Re: I cannot power off the device or do a hard reset.
jtarheel2
Member

I think you mean power key and volume up key.  Using volume down with power does a screen capture and if you continue to hold the buttons, you get thrown into something you may not want to mess with.

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