Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
I cannot receive or make calls but I can do everything else
Greyfox9
Member

I cannot make or receive calls but I can receive and send text messages. 

Labels (1)
0 Likes
Re: I cannot receive or make calls but I can do everything else
Elements
Sr. Member

So your texting and mobile data are both working, without being connected to Wi-Fi? If you are on Wi-Fi, you may want to disconnect to verify texting and data aren't just going over Wi-Fi.
If they are working without Wi-Fi, I would restart the phone. If still having the problem after, then reset network settings. If the problem persists after that, you'll probably need to call Verizon for support.

0 Likes
Re: I cannot receive or make calls but I can do everything else
Ann154
Expert
Expert

Did you recently port your number to Verizon Wireless?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: I cannot receive or make calls but I can do everything else
vzw_customer_support
Customer Support

Greyfox9, it's our top priority to keep you connected. We want to make sure you're able to make/receive calls as well as take advantage of our other features and services. In order to get this resolved, we would like to have more information to identify your exact situation.

Can you tell us the last date/time that you were able to make/receive calls? What zip code are you located in? Are there any other Verizon customers in your area that are being impacted?

SamanthaT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes