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I'm connected to my home wi-fi but I'm getting the message that the device is offline. How do I troubleshoot?
D-Rob
Member

I'm connected to my home wi-fi but I'm getting the message that the device is offline. I've powered off and back on to reset. How do I troubleshoot? Other devices on network are connecting without issues.

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Re: I'm connected to my home wi-fi but I'm getting the message that the device is offline. How do I troubleshoot?
vzw_customer_support
Customer Support

D-Rob, let's get you connected to your Wi-Fi. Have you checked to see if your Wi-Fi setting is enabled on your device? Please power your device off and on.

EstebanP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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