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I need Help
doncov50
Member

I have a droid maxx about a hour ago was playing game looking a internet.  From internet to going to a game it froze and I cant shut it off and don't see were to take a battery out.  Can someone help me?

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Re: I need Help
tikibar1
Sr. Leader
Sr. Leader

Your battery isn't removable.  Try holding the power and volume down buttons simultaneously for 15-30 seconds and see if that reboots the phone.

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Re: I need Help
tikibar1
Sr. Leader
Sr. Leader

Your battery isn't removable.  Try holding the power and volume down buttons simultaneously for 15-30 seconds and see if that reboots the phone.

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Re: I need Help
doncov50
Member

no did not reboot anything else?

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Re: I need Help
doncov50
Member

I did it again and it rebooted Thank you very much..

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Re: I need Help
Ann154
Expert
Expert

tikibar1 wrote:

Your battery isn't removable.  Try holding the power and volume down buttons simultaneously for 15-30 seconds and see if that reboots the phone.

I could be wrong, but I thought it was the power button and both the volume down and volume up bottom had to be pressed to force the reboot.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I need Help
tikibar1
Sr. Leader
Sr. Leader

It won't hurt to try this several times, sometimes it takes a few attempts.  Be sure to hold the buttons at the same time and this time try holding them for at least 30 seconds.

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Re: I need Help
tikibar1
Sr. Leader
Sr. Leader

You're welcome.

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Re: I need Help
tikibar1
Sr. Leader
Sr. Leader

Holding all three takes you to the Boot Mode Selection Menu.

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Re: I need Help
Ann154
Expert
Expert

tikibar1 wrote:

Holding all three takes you to the Boot Mode Selection Menu.

Ah...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I need Help
vzw_customer_support
Customer Support

doncov50, this is a mystery to us too. Let's take a closer look into this matter. We recommend that you uninstall any unwanted applications from your device as some application software can affect the performance of your device. Once you have deleted applications, power your device off/on to soft reset. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

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