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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
I want to know what steps I should take to get my phone to begin working again. I'd rather not factory reset it but if I have to I will.
Kates_lyrix
Member

A day ago, my phone was freaking out, saying all these apps had stopped working, so I turned off and immediately after turning it off the dual core screen with the red M came up and wont turn back on or off. I tried to wipe the cache data and the green droid came up and a little red warning triangle came up with an exclamation point in it came up and then went back to the dual core screen.

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Re: I want to know what steps I should take to get my phone to begin working again. I'd rather not factory reset it but if I have to I will.
vzw_customer_support
Customer Support

You came to the right place for help! What model of Motorola phone do you have?

VanetrisC

Follow us on Twitter @VZWSupport

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