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Insurance replacement
Jackal101
Member

     Hi,

I just got my insurance replacement today, turned it on and everything was fine and dandy.

Unfortunately the phone doesn't receive service and everytime I call to activate the phone I get asked:

1. "Are you calling about the insurance replacement?"

yes, duh.

2. "Same question again but reworded?"

okay

3. "Okay I'll transfer ya"

And then the computer lady tells me that normal business hours are from 7am-10pm mountain time and that I should probably call back then. My first reaction was that okay, maybe they aren't open on saturdays. However, I checked the website and it does say "Monday-Sunday" and just to be clear thats every day right?

I feel like they're actively trying to **** me off, all I want is to talk to a human being who can actually help me.

>>Profanity removed<<

Message was edited by: Verizon Moderator

Labels (1)
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Re: Insurance replacement
Not applicable

Go to the my verizon site http://www.verizonwireless.com log into your account, go to the previous phone and change the meid number then do what the screen tells you.

A simple change of esn/meid is easy and needs no assistance from customer service.

Or go to any verizonwireless corporate store and they can do it for you.

Good Luck

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Re: Insurance replacement
Jackal101
Member

Thank you for the help, I did as you said, entered in the meid, then the SIM Id and everything was working fine but when I finished clicking through it all it of course didn't work. This has been the most frustrating switch.

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Re: Insurance replacement
Not applicable

You have to turn tge phone off. Then remove the sim, wait a few minutes and replace the sim then turn on the phone.

it should reset its self.

Again you can go to a verizon wireless corporate store and they can set it working for you.

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