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Intermittently stops transmitting. People can't hear me, but I can hear them.
workerbeee
Member

Both Droids I own do this.

People often tell me that my voice is 'cutting out'.  This became a problem 3 or 4 months ago.  I used to get perfect service at my home and now this happens multiple times per day.

What's the suggested resolution?

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Re: Intermittently stops transmitting. People can't hear me, but I can hear them.
vzw_customer_support
Customer Support

workerbeee, a clear call is important when being on the phone. I rely heavily on my phone to make and receive calls as well. Let’s get things back to being perfect.
Is this issue just at home? What happens when you leave your house? Do you have problems with texting and data access as well?



MarkP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Intermittently stops transmitting. People can't hear me, but I can hear them.
DigitalRules
Sr. Member

Do you have VoLTE turned on? If so, turn it off. This is a common problem with this otherwise excellent feature.

Re: Intermittently stops transmitting. People can't hear me, but I can hear them.
workerbeee
Member

What is VoLTE and where is it configured?

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Re: Intermittently stops transmitting. People can't hear me, but I can hear them.
workerbeee
Member

It can happen anywhere. I referenced my home because it was a known good location. I don’t have trouble with text or data.

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Re: Intermittently stops transmitting. People can't hear me, but I can hear them.
DigitalRules
Sr. Member

Go to;

-Settings

-More

-Mobile networks

-Turn VoLTE  OFF if it is on

Re: Intermittently stops transmitting. People can't hear me, but I can hear them.
vzw_customer_support
Customer Support

Having them hear you on the call is essential workerbee. Let’s keep at this. Please follow the steps to check the VoLTE. Can you also please check to see if your software and apps are up to date? Did you notice this started with any new apps or accessories with your phones? Cases, Bluetooth, screen protector, etc?


NicoleB_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!