An Accepted Solution is available for this post.
Re: Invalid ID or password - only from phone
breezex
Specialist - Level 3
‎08-28-2012 06:05 AM

On my desktop I used my community ID to change the password (I thought).  But if I try to log in again via community id, the password is incorrect.  I tried this twice and had Jive email me my community id once.  Nothing will let me log in via desktop or mobile using my community id.  I give up for now and will stick to the desktop and "My Verizon Personal Account" id and password to post on the forums.  Mobile would be nice, but it's not an absolute necessity.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Invalid ID or password - only from phone
Wildman
Legend
‎08-28-2012 08:45 AM

I'm hoping that Verizon will merge the two logins and simply have a user log into MyVerizon and then their would be a link for the forum there that wont need any additional logins.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Invalid ID or password - only from phone
budone
Legend
‎08-28-2012 09:03 AM

That was their original plan,however there was too much pushback by those of us who have been here for a few years. They tried about a year ago and it locked all of us out Andy's old timers would have lost some of the perks by having a higher rating.

In addition , many of us inluding me, did not like having to open my phones account to access this site.

Reply
An Accepted Solution is available for this post.
Re: Invalid ID or password - only from phone
Ann154
Community Leader
Community Leader
‎08-28-2012 09:42 AM

budone wrote:

In addition , many of us inluding me, did not like having to open my phones account to access this site.

Exactly!

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Invalid ID or password - only from phone
jenifer_moyer
Newbie
‎08-28-2012 09:44 AM

had the same problem its so annoying  

Message was edited by: Verizon Moderator

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Invalid ID or password - only from phone
Wildman
Legend
‎08-28-2012 10:15 AM

Good point, I didn't think of that part...  Well maybe they could try a similar setup that the Verizon home customers accounts has..  They have a check box to merge the mobile and home accounts onto one user experience and if they want them separate they simply unchecked merge option.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Invalid ID or password - only from phone
Ann154
Community Leader
Community Leader
‎08-28-2012 10:23 AM

Wildman wrote:

Good point, I didn't think of that part...  Well maybe they could try a similar setup that the Verizon home customers accounts has..  They have a check box to merge the mobile and home accounts onto one user experience and if they want them separate they simply unchecked merge option.

The Verizon Residential forum has the option for signing into their community via two options. This is the screen I get when accessing the mobile version.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Invalid ID or password - only from phone
Ann154
Community Leader
Community Leader
‎08-28-2012 10:24 AM

image...

Screenshot_2012-08-28-12-19-08.png

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Invalid ID or password - only from phone
Wildman
Legend
‎08-28-2012 10:55 AM

I am speaking more about this option....  http://www22.verizon.com/Support/Residential/tv/fiostv/general+support/top+questions/questionsone/12...

0 Likes
Reply
An Accepted Solution is available for this post.
Re: Invalid ID or password - only from phone
budone
Legend
‎08-28-2012 11:40 AM

The ressie forum is still on the Lithium platform. It may be easier with that system

0 Likes
Reply