Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Issues with Calling / Receiving Cals
FAPO1110
Member

I have been having issues with calling and receiving calls on the Turbo 2 for some time (early December). I can still use text so it hasn't really compromised the use of my phone, but I want to ensure this is fixed. Whenever I place a call, it "stalls," essentially it stays stuck on "Calling" and never actually connects to the other line. Their phone will ring, but they will not hear anything. When I try to hang up, it also takes some time to cancel the call. The same thing happens when I try to pick up a call. I'm also having issues with YouTube and other apps, so I'm assuming this is a software problem. So far I have tried:

  • Replacing SIM card at recommendation of local Verizon store. As I expected, this did nothing as I don't believe network connection is the problem.
  • Turning On/Off Advanced Calling made no difference.
  • Factory resetting the phone. Did not fix it.
  • Connecting to the computer and running a Software Repair. Did not fix it.

At this point I am tempted to use my warranty to replace the phone but am concerned that without finding the root cause the same thing may happen. I should have my ticket number available if needed.

Labels (1)
0 Likes