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Issues with system update.
Lilleyjo
Member

I just received a system update on my turbo phone, now I'm having issues with it. Everything is super slow. Games, FB, messages, and it's dropping calls. Anyone else having problems with the update?

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Re: Issues with system update.
bd94s10
Sr. Member

You can also plug it in to a computer and do the software repair assistant. It will ask if you want to backup your data and will restore it after it reinstalls. Repair Assistant - Software Upgrade Assistant (Motorola) | Verizon Wireless

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Re: Issues with system update.
Ann154
Expert
Expert

Have you tried a system cache clear through the recovery menu?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Issues with system update.
Lilleyjo
Member

I did that, it hasn't helped.

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Re: Issues with system update.
Ann154
Expert
Expert

Factory reset then.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Issues with system update.
vzw_customer_support
Customer Support

Lilleyjo,


Updates shouldn't harm your phone, they should make it better. When after the update installed did you start having trouble? Are all of your apps up to date in the Play Store http://vz.to/1q0D44z?


ShawnteJ_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Issues with system update.
Lilleyjo
Member

I haven't had a chance to do the factory reset, until now, which I will try. The problems started immediately after the update. Will the factory reset discard photos, games, or anything else that I've added since I bought the phone? If not, I will do the reset today and let you know if it fixes the problems.

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Re: Issues with system update.
BBBMoto
Member

Yes, you must back up your data or it will be lost during FDR.

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Re: Issues with system update.
vzw_customer_support
Customer Support

Lilleyjo, I want to make sure that your phone is working properly. Before you do the hard reset, have you downloaded any new applications? What is your zip code?
AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Issues with system update.
Lilleyjo
Member

I downloaded 3 new apps: Shelf life, Food Network, and In Season. Should I delete them?

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Re: Issues with system update.
Ann154
Expert
Expert

It can't hurt to try that first before factory resetting the phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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