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Kit kat upgrade has destroyed our Razr M's.
meisabooboo
Member

Verizon & their kit kat upgrade has destroyed our phones. Does not receive a lot of calls nor shows calls missed.

Messages come in days later if at all. Battery life cut in half.

No signal throughout day. Message: Kindle has stopped working - I don't even use it.

Screen goes black and very difficult to get back on.

Everything in slow motion.

How can I get this to work till October when out contract for 4 phones expire?

All 4 of us will be kissing Verizon goodbye.

I use this daily for work and must have it working for call out at night.

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Re: Kit kat upgrade has destroyed our Razr M's.
vzw_customer_support
Customer Support

meisabooboo

We definitely want you to enjoy your device and stay on the best network in wireless! Let's work to find a solution for your device. Have you tested the phone in Safe Mode for any change to your experience? Here's how: http://vz.to/LZzdS9

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Kit kat upgrade has destroyed our Razr M's.
meisabooboo
Member

Thanks for responding.  I have not downloaded any new apps in months.

There was no issues until the KITKAT UPGRADE was downloaded and installed.

Thanks

Sent from Yahoo Mail on Android

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Re: Kit kat upgrade has destroyed our Razr M's.
meisabooboo
Member

Did the safe mode thing and it didn't help anything. It did take out one of my email accounts.

How much is early termination fee for only having 4 months left?

Verizon should give it to me for free.

Some reason they don't understand we have to have our phones 24 hours a day for work.

Time for me to move on and hopefully find a better service.

Not gonna play this game of trying this and that when they screwed up everything through an untested upgrade.

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Re: Kit kat upgrade has destroyed our Razr M's.
Ann154
Expert
Expert

ETF is $350 minus $10 for each month of service you have complete in the contract.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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