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LG G6 texting issue since Sept 23 2019 software update
helpisappreciated

I installed the update for the software on my LG G6 on September 28, 2019. The Message+ app  I use sometimes does not show all of the message that I am in the process of drafting.  The screen seemingly freezes, but, there are letters and words I have typed that are not visible to me below the keyboard.  I inadvertently found these additional characters hiding from view, and had I hit the "send" button, a disjointed text would have been launched. I must close out of the app, and almost restart the phone to get app to function properly. I have already shut the phone off several times, but this 'bug' remains.

Has this happened to anyone else?  Thanks.

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Re: LG G6 texting issue since Sept 23 2019 software update
vzw_customer_support
Customer Support

helpisappreciated, I rely on text heavily, so I know how important it is for the messaging app to work properly. We are here to work toward a resolution. There are not any reports of this happening on the LG G6 at the moment. Do you recall any changes to the phone around the time this problem started? Please use the steps on the following web page https://www.verizonwireless.com/support/knowledge-base-210816/ to access the software section of the phone. Is the software up to date? Here is a web page https://www.verizonwireless.com/support/knowledge-base-105501/ with steps to access the app updates. Are your apps all up to date?

DavidC_VZW

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Re: LG G6 texting issue since Sept 23 2019 software update
bearone21
Leader

how many messages are open?

it's not the phone's problem if you lose your place on the various messages!

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