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Locked out when phone was wiped
Krispypenguin
Member

I had a pin set up on my Droid max and my 5 year old entered the wron pin 10x's causing the phone to wipe and reset. The phone now needs my Google login info to restore. Well, I have a 2 step verification on google and no backup email. I have also forgot the password for my google account and google says they can't verify its my account. Verizon was no help and try getting a hold of google! Any advice or am I now the proud owner of a really expensive paper weight??

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Re: Locked out when phone was wiped
vzw_customer_support
Customer Support

We want to make sure that you have a properly functioning device, Krispypenguin. Do you know if you backed up your device to Verizon Cloud? If so, you could establish a new Google account for now, restore your device and continue to work with Google to unlock your current Google account.

HarleyE_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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