For the last few months (possibly longer, I've really lost count) I have had a persistent problem with my Razr Maxx (not HD) dropping it's data connection. At first I tried to just live with it but it began to happen more often at the most inconvenient times so I decided to start trying to fix it. What happens is the 3G symbol and bars will turn gray and what every app I'm using usually displays "loss of data connection" or something of the like, symbol disappears and bars drop to nothing, wait 30 seconds to 5 minutes (sometimes longer but most typically shorter), bars and symbol returns and data works again.
I went through the usual troubleshooting steps of a factory reset and starting up in safe mode but the problem wouldn't go away. I went to my local Verizon store and explained my situation and they suggested a refurb sent out to me. The next day I activated the refurb phone and sent back the old and seemed to work OK at first. After a couple of days the problem seemed to come back so I started over again with the factory reset and boot into safe mode ect. Still no luck.
Back into the store I went and asked if I could get a new SIM card put into my phone since the problem hasn't gone away. The rep I spoke to this time was extremely unhelpful and pretty much refused to replace the SIM. Instead, he suggested restarting my phone a few times a day and installing "Advanced Task Killer" app on my phone. I follow android news very regularly and know this is not something you want on your android phone since it can cause more problems that it can fix and explained this to him. He continued to pull out his Droid Razr Maxx HD to show me the app (which there was no point I am familiar with it) and sure enough, the problem I have been having with my phone is happening to his phone at that moment! After telling him it's the identical problem he coolly just tells me that sort of things happens all the time and just live with it. Needless to say I was extremely angry and called *611 to talk to someone who actually knows what they are talking about. Explaining it to the customer service lady on the phone was much more helpful and she agreed to have a SIM sent out to me.
I have not received the new SIM yet but should be expecting it soon but decided to call *611 again and talk to a level 2 tech for more troubleshooting advice. I explained pretty much all the above and we went through and checked out the mobile network settings and so forth. He tells me that the service in my area looks good so it shouldn't be a network issue and the SIM would be a good place to start. He continues to tell me if the new SIM doesn't resolve the issue that I should do a factory reset, skip logging into the Google account when setting up my device, turn off backup and recovery and then login to my Google account. He told me that the only thing common between the devices currently is the SIM, micro SD card (which I did a format before doing the first and second factory reset so we ruled that out) and the account. He said it may be possible something is corrupt and it's being passed from device to device.
This is long winded but wanted everyone to get the whole story. It seems odd that the guy at the store had the same problem as I did and makes me think this is a common thing amongst Motorola phones. It almost looks like a network problem but having had the problem happen and my fiancé's Iphone4s 1' away from my phone not have any sort of issues like this EVER. Any feedback would be helpful! Thanks!
