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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Lost data connection
fourotwo
Member

I'm in an area with full 4G LTE coverage, and all of a sudden yesterday, I lost my data connection. (4G LTE logo on pull-down settings menu stays orange). I've tried airplane mode, turning data on/off, rebooting the phone... nothing works.

VZW support on the phone said there were no outages or issues reported in my area.

Labels (1)
Re: Lost data connection
tikibar1
Sr. Leader
Sr. Leader

Have you tried resetting the SIM card?  Turn off the phone, remove the SIM card (be careful not to touch the gold contacts), wait a few minutes, then reinsert the SIM card, turn the phone back on, and give it a few minutes to re-establish a fresh network connection.  Also ensure that your mobile network is set to LTE/CDMA and not Global.

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Re: Lost data connection
fourotwo
Member

Thanks for the reply. Current network setting is data enabled, with LTE/CDMA selected. I just tried turning the phone off, removing the SIM card and reinserting it, then powering on the phone. Still no luck.

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Re: Lost data connection
tikibar1
Sr. Leader
Sr. Leader

You could try a new SIM card; they're free at your local Corporate Verizon store or by calling Customer Service.

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Re: Lost data connection
B33
Sr. Leader

It may be possible there updating your coverage area but a trip to a local corporate store as tikibar1 mentioned should help you find out what's going on and A new Sim Card might just be what is needed as well..

Re: Lost data connection
fourotwo
Member

I'll get a new SIM card. Friend standing next to me has great signal/data on his Verizon phone, so I don't think it's a network issue.

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Re: Lost data connection
B33
Sr. Leader

Ok sounds good let us know if the Sim Works as soon as get your phone going again..

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