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Marshmallow Update - no longer receiving calls or texts
LTTLHEDGEHOG
Member

I did the marshmallow update on Tuesday because my phone would no longer allow me to bypass the notice.  Now I cannot receive calls or texts.  I have a Droid Turbo, and I have already tried the fixes listed in other people's questions (like the soft reset) with no changes.   I can make phone calls out and send texts, but I receive nothing.  Please help.

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Re: Marshmallow Update - no longer receiving calls or texts
vzw_customer_support
Customer Support

I'm sorry to read that you are unable to receive calls after the marshmallow update, LTTLHEDGEHOG. The update should enhance your wireless experience, not hinder. Let's work together to restore your ability to receive calls. What type of calls are you having difficulties receiving? For example, from any number or a specific number? What error message, if any, are people getting when they call you? As you share the details then we can customize a solution for you.


ArnettH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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