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Marshmellow: USB Ext Storage Access Issue
Ski-Bill
Member

Verizon recently downloaded the Marshmallow (6.0) OS  to my Motorola Driod Turbo 2 phone.  Now I can no longer access my external storage mini SD card to download pictures to my computer or upload documents to the phone,   When viewing the ext mini SD card, Win 7 Windows Explorer shows both the internal storage as (Internal storage) but the external storage as (  M-oM-^?M-|^UpM-Hh^UJb^J   ).  When clicked, nothing is displayed, yet when right clicking on 'Properties'  for that folder, it displays both the Used & Free space on the SD card.  Again, this was never a problem prior to Marshmallow !   Anyone else experiencing this problem ?  Any solutions ?

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Re: Marshmellow: USB Ext Storage Access Issue
vzw_customer_support
Customer Support

Ski-Bill,


Oh no! Software updates are supposed to enhance your device. I know that I like to transfer my pictures & other media to my computer. Let’s definitely make sure we get this up & running for you. Please see this link http://vz.to/24wxWVg for the steps on how to get this accomplished. Keep me posted on the outcome.


AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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