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Massive data usage in the span of a half hour and no solution after 3 hours of chat support
justin300
Member

Maybe someone at verizon can figure this out.

3 hours of my life gone.

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Re: Massive data usage in the span of a half hour and no solution after 3 hours of chat support
Tigerstep
Sr. Member

Sudden data usage is typically from doing something with wifi accidentally turned off you'd normally have on for. Think cloud backups, big downloads -- that kinda stuff.

If the data was from hotspoting, computers can easily burn through data with background processes.

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Re: Massive data usage in the span of a half hour and no solution after 3 hours of chat support
justin300
Member

Nope wifi was on and nothing sharing the connection.

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Re: Massive data usage in the span of a half hour and no solution after 3 hours of chat support
vzw_customer_support
Customer Support

We know how important it is to have your overages properly reviewed. If you would like us to look into it, please leave us a Private Note, or reach out to us online @VZWSupport on Twitter or Facebook. You can also reach Verizon Wireless Customer Service at 1-800-922-0204.

 

RobertH_VZW

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Re: Massive data usage in the span of a half hour and no solution after 3 hours of chat support
justin300
Member

Well I called over 3 hours ago to  request a call back in a hour and still nothing.

 

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Re: Massive data usage in the span of a half hour and no solution after 3 hours of chat support
justin300
Member

Almost 5 hours now.

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Re: Massive data usage in the span of a half hour and no solution after 3 hours of chat support
vzw_customer_support
Customer Support

justin300, we want to ensure that your services are working as expected, and we're here to help. What is the zip code and nearest intersection that you're having this particular issue?

 

KevinM_VZW

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