Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Message+
mvpsteve
Member

On my new Moto G Power 2021, when I push activate messages, it states loading, the little red line starts moving to the right, but then stops.

I am receiving new messages, but I cannot see all of my old messages.

Help! & Thank you

0 Likes
Re: Message+
vzw_customer_support
Customer Support

Good day, mvpsteve. I'm sorry to learn that you are experiencing some text messaging issues, and we want to explore options to resolve them. You mention that this is a new phone and while you are able to receive new messages, you cannot see some old messages. Are you able to see messages for the past 90 days?

 

We need to confirm the messaging application that you are using. Are you using the Verizon Message+ application (https://www.verizon.com/support/verizon-messages-faqs/) or a different application?

 

When did this issue start?

 

AntonioC_VZW

0 Likes