On my new Moto G Power 2021, when I push activate messages, it states loading, the little red line starts moving to the right, but then stops.
I am receiving new messages, but I cannot see all of my old messages.
Help! & Thank you
Good day, mvpsteve. I'm sorry to learn that you are experiencing some text messaging issues, and we want to explore options to resolve them. You mention that this is a new phone and while you are able to receive new messages, you cannot see some old messages. Are you able to see messages for the past 90 days?
We need to confirm the messaging application that you are using. Are you using the Verizon Message+ application (https://www.verizon.com/support/verizon-messages-faqs/) or a different application?
When did this issue start?